Terms and Conditions for Online Shop

Shipping and Delivery from Online Shop

Free Next-Day collection from our offices in Tullow — with a valid order confirmation number. – when ordered before 12 pm Monday to Thursday .

Alternatively, opt for Next-Day* Delivery for a flat rate of €15 throughout Ireland on purchases up to €100.

And Free Next-Day Delivery* throughout Ireland when you spend €100 or more.

*Next Day Delivery applies to orders received before 12:00 pm Monday to Thursday.

Orders received before 12.00 pm on Friday are delivered on Monday.

Orders received after 12.00 pm on Friday are dispatched on Monday.

Orders received over the weekend are dispatched on Monday for delivery Tuesday.

Returns Policy for Items Purchased in Online Shop

Need to return something? That’s okay.

If you have bought an item(s) online at tellab.ie

You can return it anytime within 30 days of purchase, to our store for a full refund or exchange at:

T.E Laboratories,

Loughmartin Business Park,

Tullow, Co. Carlow. R93 N529

IRELAND

This is provided the item is unopened, in its original condition and packaging, re-saleable

All we ask is that you have your receipt and Credit/Debit Card, which you used to pay for the goods.

Alternatively, if you received your online delivery, you can contact us at info@tellab.ie and we will issue you a ‘Returns Label’ within 3 working days so you can post the item back to us.

Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition.

You will only be refunded your delivery cost if the return is a result of our error.

If we agree to provide you with a refund, we will instruct our Merchant Acquirer to credit your credit card account within 30 days of receipt of the returned product. Your statutory rights are not affected.

Privacy Policy in Relation to Online Shop Users

Our Policy, Your Privacy

T.E. Laboratories Ltd (trading as TelLab) operates the online shop https://tellab.ie/shop.

This page is used to inform online shop visitors regarding our policies with the collection, use, and disclosure of Personal Information.

If you choose to use our service, then you agree to the collection and use of information in relation to this policy. The personal information that we collect are used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy.

What data do we collect?

For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including, but not limited to your name, phone number and postal address. The information that we collect will be used to contact or identify you.

How do we collect your data?

You directly provide TelLab with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback  via email.
  • Use or view our website via your browser’s cookies.]

How will we use your data?

TelLab collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Seek your feedback on improving our service to you

Marketing

TelLab would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop TelLab from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

If you no longer wish to be contacted for marketing purposes, please let us know

What are your data protection rights?

TelLab would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request TelLab for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that TelLab corrects any information you believe is inaccurate. You also have the right to request TelLab to complete the information you believe is incomplete.

The right to erasure – You have the right to request that TelLab erases your personal data, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@tellab.ie

Call us at: 059 91 52881

Or write to us at:

T.E Laboratories,
Loughmartin Business Park,
Tullow, Co. Carlow. R93 N529

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The TelLab website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

TelLab  keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7 August 2020.

How to contact us

If you have any questions about  TelLab’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info[at]tellab.ie

Call us: 059 91 52881

Or write to us at:

T.E Laboratories,
Loughmartin Business Park,
Tullow, Co. Carlow. R93 N529